Delivery

Christmas Delivery

Last Updated 05th December 2023

HO! HO! HO! - OH NO! not long now! Anyone sick of the elf of the shelf game yet?!?

Our last post date is 12pm TUESDAY 19th December 2023 for standard Royal Mail 1st class post (UK only)

Please ensure you place your order BEFORE the following dates. We will do our best to ensure delivery is received in time for Christmas by post (this means delivered to you by 23rd December 2023) however we cannot account for postage delays or the weather so please factor these in before ordering to set expectations.
If you intend forwarding purchased items on as a gift PLEASE ensure you leave enough time to do so and tell this to us so we can prioritise your order.
If you don't tell us we won't know!

COLLECTION MAYBE POSSIBLE IN SOME CIRCUMSTANCES - PLEASE GET IN TOUCH BEFORE PLACING YOUR ORDER.

All orders must be received before the following dates to ensure delivery by 23rd December 2023 (see below for terms and conditions).

Friday 8th December 2023

All large format (anything over 12" x 8", bespoke artwork and FRAMED items (over 12" x 8" - eg 3 image stack, print of 3/4/5 images, A3 prints and panoramas)
PLEASE NOTE bespoke artwork must be approved by the customer by Monday 11th December 2023

Monday 18th December 2023

All "standard" print sizes - 6" x 4", 7" x 5", 8" x 6", 10" x 8", 12" x 8" and our 2 image 12" x 8" prints.

Monday 18th December 2023

All FRAMED prints in 12" x 8", 10" x 8", 8" x 6" and our 2 image 12" x 8" prints (subject to frame stock availability).

Thursday 21st December 2023

All DIGITAL ONLY images (all sizes) - emailed to you.

OUR ADMIN OFFICES ARE CLOSED FROM -

Our studio and post productioon workflow will be closed from 12pm Thursday 21st December 2023 until Wednesday 10th January 2024 inclusive.
All orders received during this period will be processed on our return.
We will still be attending pre booked events during the festive period and images will be available online but orders will not be processed until after 10th January 2024.

Our delivery terms and conditions

We will always do our best to ensure orders are processed in time for Christmas but there are times when this is just not possible.
The following circumstances may result in us not achieving delivery - in such circumstances we WILL NOT be held responsible and refunds or discounts WILL NOT be given -
Orders for items received past the above dates for specific work types.
Postal/courier failure due to adverse weather, disputes or loss
Damage in transit (we will of course replace as soon as possible)
Lost in post (all items are tracked and will be replaced as soon as possible where appropriate)
Failure of a 3rd party supplier to complete order (for example photobooks or calendars or framed works where stock is not available).
Failure of customer to allow enough time for item to be forwarded/approved.
Failure of the customer to be at home to take receipt of items.
Unapproved artwork or delay caused by the customer not approving artwork by the above cut off dates.
The above cut off dates are based on historical order volumes and are subject to change if we feel there is a risk of us not meeting our delivery times.
Force Majure (eg covid)

If the above does not answer your questions please get in touch - but dont leave it too late!

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