HO! HO! HO! - OH NO! not long now! Anyone sick of the elf of the shelf game yet?!? PLEASE NOTE WE CAN NO LONGER GUARANTEE DELIVERIES FOR CHRISTMAS FOR ORDERS PLACED FROM 14th DECEMBER 2019 ONWARDS We will do our best but given Royal Mail are currently taking 7 days to deliver 1st class post (based on customer feedback) this is to set expectations
Please ensure you place your order BEFORE the following dates. We will do our best to ensure delivery is received in time for Christmas by post (this means up to Tuesday 24th December 2019).
If you intend forwarding purchased items on as a gift PLEASE ensure you leave enough time to do so and tell this to us so we can prioritise your order.
If you don't tell us we won't know!
COLLECTION MAYBE POSSIBLE IN SOME CIRCUMSTANCES - PLEASE GET IN TOUCH BEFORE PLACING YOUR ORDER.
All orders must be received before the following dates to ensure delivery by 23rd December 2019 (see below for terms and conditions).
Friday 22nd November 2019
All LARGE FORMAT bespoke artwork, and FRAMED items (anything over 12" x 8" - eg 3 image stack, print of 3/4/5 images, A3 prints and panoramas, rosette sashes etc)
All calendars, photo books or other similar "gift" type items eg mugs and mouse mats
All edits - backgrounds, ears forward etc
PLEASE NOTE bespoke artwork must be approved by the customer byFriday 29th November 2019
Friday 13th December 2019
All "standard" print sizes from 6" x 4", 7" x 5", 8" x 6", 10" x 8", 12" x 8" and our 2 image 12" x 8" prints.
Friday 13th December 2019
All prints FRAMED in 12" x 8", 10" x 8", 8" x 6" and our 2 image 12" x 8" prints (subject to frame stock availability).
Friday 20th December 2019
All DIGITAL ONLY images (all sizes) - emailed to you.
OUR ADMIN OFFICES ARE CLOSED FROM -
Our back office is closed from 12pm Friday 20th December 2019 until Tuesday 7th January 2020.
All orders received during this period will be processed on our return.
We will still be attending pre booked events during this period with our on site printing units.
Our delivery terms and conditions
We will always do our best to ensure orders are processed in time for Christmas but there are times when this is just not possible.
The following circumstances may result in us not achieving delivery - in such circumstances we WILL NOT be held responsible and refunds or discounts WILL NOT be given -
Orders for items received past the above dates for specific work types.
Postal/courier failure due to adverse weather or disputes
Damage in transit (we will of course replace as soon as possible)
Lost in post (all items are tracked and will be replaced as soon as possible)
Failure of a 3rd party supplier to complete order (for example photobooks or calendars or framed works where stock is not available)
Failure of customer to allow enough time for item to be forwarded.
Unapproved artwork or delay caused by the customer not approving artwork by 29th November 2019 cut off date.
The above cut off dates are based on historical order volumes and are subject to change if we feel there is a risk of us not meeting our delivery times.
If the above does not answer your questions please get in touch - but dont leave it too late!
What are cookies
Cookies are small text files that are stored on a user's computer or mobile device. They are used for a variety of purposes, including personalising pages, remembering visitor preferences, analysing visitor behaviour, managing shopping carts and delivering targeted advertising. Cookies are used to improve the online experience of almost every website, including our own.
Types of cookies
When you use our website, the following four types of cookie may be set on your device:
Necessary cookies: Necessary cookies are essential for the use of the features and services we offer on this website. Without these cookies, the services you want to use (such as view and buy your images) cannot be possible.
Functional cookies: These cookies allow us to provide you with a better online experience when you use our website. They do not gather or store any information which would allow us to identify you personally.
Performance cookies: Performance cookies collect information about how our customers use our site so that we can improve our site. These cookies collect anonymous information on the pages visited. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages.
Targeting cookies: These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. Advertising Bureau has put together a great resource for information on behavioural advertising: how it works, further information about cookies, and steps you can take to protect your privacy on the internet. For more information please visit www.youronlinechoices.com
Most internet browsers allow you to erase cookies from your computer hard drive, block all cookies (or just third-party cookies) or warn you before a cookie is stored. You can choose to restrict or block cookies through your browser settings at any time.
For more information about how to do this, and about cookies in general, you can visit www.allaboutcookies.org. Please note that certain cookies may be set as soon as you visit this website, but you can remove them using your browser settings.
However, please be aware that restricting or blocking cookies may impact the functionality or performance of our website. Some cookies on this site are essential, and the site won't work as expected without them. These cookies are set when you submit a form, view pictures, login or interact with the site by doing something that goes beyond clicking on simple links.