HO! HO! HO! - OH NO! not long now! Anyone sick of the elf of the shelf game yet?!? PLEASE NOTE LAST DELIVERY FOR 1ST CLASS MAIL IS MONDAY 21ST DECEMBER 2020!
Our last post is 12pm Monday 21st December 2020 - however we cannot guarantee deliveries after Friday 18th December 2020 We will do our best but given Royal Mail are currently taking 7 days to deliver 1st class post (based on customer covid and other delays) this is to set expectations
Please ensure you place your order BEFORE the following dates. We will do our best to ensure delivery is received in time for Christmas by post (this means delivered to you by 24th December 2020) however we cannot account for postage delays so please factor these in before ordering to set expectations.
If you intend forwarding purchased items on as a gift PLEASE ensure you leave enough time to do so and tell this to us so we can prioritise your order.
If you don't tell us we won't know!
COLLECTION MAYBE POSSIBLE IN SOME CIRCUMSTANCES - PLEASE GET IN TOUCH BEFORE PLACING YOUR ORDER.
All orders must be received before the following dates to ensure delivery by 24th December 2020 (see below for terms and conditions).
Monday 23rd November 2020
All LARGE FORMAT bespoke artwork, and FRAMED items (anything over 12" x 8" - eg 3 image stack, print of 3/4/5 images, A3 prints and panoramas, rosette sashes etc)
All calendars, photo books or other similar "gift" type items eg mugs and mouse mats
All edits - backgrounds, ears forward etc
PLEASE NOTE bespoke artwork must be approved by the customer byMonday 30th November 2019
Friday 18th December 2020
All "standard" print sizes from 6" x 4", 7" x 5", 8" x 6", 10" x 8", 12" x 8" and our 2 image 12" x 8" prints.
Friday 18th December 2020
All prints FRAMED in 12" x 8", 10" x 8", 8" x 6" and our 2 image 12" x 8" prints (subject to frame stock availability).
Thursday 17th December 2020
All image edits including backgrounds, smoke effect edits, compositions and adjustments.
Monday 21st December 2020 (office closes at 12pm)
All DIGITAL ONLY images (all sizes) - emailed to you.
OUR ADMIN OFFICES ARE CLOSED FROM -
Our back office is closed from 12pm Monday 21st December 2020 until Monday 11th January 2020 inclusive.
All orders received during this period will be processed on our return.
We will still be attending pre booked events during this period and images will be available online.
Our delivery terms and conditions
We will always do our best to ensure orders are processed in time for Christmas but there are times when this is just not possible.
The following circumstances may result in us not achieving delivery - in such circumstances we WILL NOT be held responsible and refunds or discounts WILL NOT be given -
Orders for items received past the above dates for specific work types.
Postal/courier failure due to adverse weather or disputes or loss
Damage in transit (we will of course replace as soon as possible)
Lost in post (all items are tracked and will be replaced as soon as possible where appropriate)
Failure of a 3rd party suppliers to complete order (for example photobooks or calendars or framed works where stock is not available) especially given covid restrictions
Failure of customer to allow enough time for item to be forwarded.
Failure of the customer to be at home to take receipt of items.
Unapproved artwork or delay caused by the customer not approving artwork by the above cut off dates.
The above cut off dates are based on historical order volumes and are subject to change if we feel there is a risk of us not meeting our delivery times.
Force Majure (eg covid)
If the above does not answer your questions please get in touch - but dont leave it too late!
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