Delivery times for print and digital images
To ensure we minimise the effects of COVID 19, we only have one person in our admin office at a time. Self isolation for the self employed is not good!
Below we list our current delivery times for all print and digital work we do.
PLEASE NOTE -
- Basic PRINT orders - All images up to 12" x 8" can take up to 21 days (average 10 days)
- Basic DIGITAL orders - can take up to 7 days (average 3 days) - emailed to you
- For all digital images please check your SPAM or JUNK folders
- These times are based on work volumes, the time of year and factors outwith our control (eg covid)
- All digital images are emailed ONLY when the order is fully completed.
- Images are processed by hand from digital RAW files for best quality.
- We DO NOT do auto downloads - all our work is checked and processed by hand.
We take pride in our work and are judged based on the quality of the images we produce. We are professional photographers and graphic artists and will not be pressured by social media gratification or impatience.
If you need an order urgently we simply ask as a courtesy that you get in touch beforehand so we can set your expectations.
Platience is a virtue (and good for our health!)
We process images during normal business hours and respectfully request customers remember this when getting in touch.
We may not respond immediately - especially when at events between Friday and Monday.
PLEASE use the GET IN TOUCH page or email us with your order number to adrian@sinclairphotography.co.uk if you have an order issue (outwoth our delivery times)
We endeavour to dispatch all images within the following timescales. These times EXCLUDE the time Royal Mail (1st class) or Parcel Force (48hr) take to deliver the item (we cannot be held responsible for delays caused by these companies).
FOR STANDARD PRINT ONLY ORDERS up to 12" x 8" -
- Print orders can take up to 21 days from the date of receipt by us. The average is 7-10 days
- NOTE - if you place an order on a Thursday, we may not actually start work on it until the following Monday/Tuesday epending on event work volumes.
- Digital files from prints are sent ONLY when the order is completed. We cannot send digital files earlier because they are a byproduct of the printing process.
- All bespoke artwork must be approved before the order is completed by the customer and is emailed for approval.
- All orders must be paid for in full prior to dispatch. This includes those received via online methods but have been held by the merchant (eg paypal e-cheque)
- CHECK YOUR SPAM AND JUNLK FOLDERS FOR EMAIL AND DIGITAL FILES - add www.sinclairphotography.co.uk to any safe list.
- We go to the post office once a week at present to reduce our fuel costs.
FOR DIGITAL ONLY ORDERS
- Digital only orders are usually sent within 7 days from the date of receipt.
- NOTE - if you place an digital only order on a Thursday, we may not actually start work on it until the following Monday/Tuesday.
- Digital files are emailed/a link is sent via we transfer once the order is completed.
- ALL IMAGES are processd by hand for best quality from RAW files
- We DO NOT do auto downloads!
- All bespoke artwork must be approved before the order is completed - this is emailed to you.
- CHECK YOUR SPAM AND JUNLK FOLDERS FOR EMAIL AND DIGITAL FILES - add www.sinclairphotography.co.uk to any safe list.
- All orders must be paid for in full prior to dispatch.
A MIX OF PRINT AND DIGITAL only ORDERS
- up to 15 days from the date of receipt by us (it maybe 2-4 days after you place the order before its added to our workloads if we are at events or over the weekend)
- Digital files from PRINT ORDERS are emailed along with a confirmation once the order is completed.
- All bespoke artwork must be approved before the order is completed.
- All orders must be paid for in full prior to dispatch.
NON STANARD ORDERS - (EG BESPOKE WORKS, LARGE FORMAT FRAMED ITEMS ETC)
- up to 28 days from the date of receipt by us however this time is NOT guaranteed as it largely depends on the item ordered and the complexity of any editing and construction/framing
- All bespoke artwork must be approved before the order is dispatahced. An email will be sent along with the digital files for approval / follow up.
- All orders must be paid for in full prior to dispatch.
- The above time depends largely on artwork approval. We will do what we can to ensure proof copies are sent as quickly as possible.
- Please ensure you provide the necessary details requested as this can delay the item being produced - eg any text to be added to artwork must be spelt correctly.
ORDERS PLACED AT EVENTS (POST PRODUCTION ORDERS)
- Depending on the item ordered and the event we will endeavour to dispatch all STANDARD PRINTS and DIGITAL files within 7 days.
- Bespoke artwork, edits and framed items may take up to 21-28 days (artwork must be approved).
- Digital files from PRINT ORDERS are emailed along with a confirmation once the order is completed.
- All orders must be paid for in full prior to dispatch.
THESE TIMES ARE A GUIDE ONLY - 97% of the time orders are dispatched much faster than the times shown
If you have not received your order OR need an item sent urgently please
get in touch BEFORE placing the order.
Please remember we need your
ORDER NUMBER which is emailed to you when you first placed your order.
We will endeavour to dispatch images as quickly as we can but there maybe factors which hold things up including but not limited to -
- COVID 19.
- the time of the year (our busiest period is during the summer and Christmas)
- other events we have on at the time (see our get in touch pages for our hours of business)
- requests from customers to edit images (remove objects, ears forward etc)
- external forces beyond our control (suppliers, Postal or Courier, adverse weather, COVID)
- the type of items ordered (bespoke images can take longer and must be approved) - framed work and large format work is sent to an external company.
- the volume of images and orders we receive.
- when the order is placed.
- holidays and self isolation
