×
<><> SOME GALLERIES CONTAIN DISCOUNTS AND SPECIAL OFFERS - SEE THE OPENING PAGE OF EACH GALLERIES FOR DETAILS <><>
Sinclair Photography
×
<><> SOME GALLERIES CONTAIN DISCOUNTS AND SPECIAL OFFERS - SEE THE OPENING PAGE OF EACH GALLERIES FOR DETAILS <><>
MENU
Sinclair Photography
  • Home
  • News
  • How to Order Images
  • Gallery & Shop
  • Copyright
  • Get in Touch
  • Special Offers
  • GDPR
  • Delivery Times inc Christmas
  • |
    Home
  • |
    News
  • |
    How to Order Images
  • |
    Gallery & Shop
  • |
    Copyright
  • |
    Get in Touch
  • |
    Special Offers
  • |
    GDPR
  • Delivery Times inc Christmas
© 2022 Sinclair Photography  -  Cookie Policy 
© 2022 Sinclair Photography  -  Cookie Policy 
Delivery Times inc Christmas
Delivery Times inc Christmas
Delivery times for print and digital images

To ensure we minimise the effects of COVID 19, we only have one person in our admin office at a time.  Self isolation for the self employed is not good!

Below we list our current delivery times for all print and digital work we do.

PLEASE NOTE -
  • Basic PRINT orders - All images up to 12" x 8" can take up to 21 days (average 10 days)
  • Basic DIGITAL orders - can take up to 7 days (average 3 days) - emailed to you
  • For all digital images please check your SPAM or JUNK folders
  • These times are based on work volumes, the time of year and factors outwith our control (eg covid)
  • All digital images are emailed ONLY when the order is fully completed.
  • Images are processed by hand from digital RAW files for best quality.
  • We DO NOT do auto downloads - all our work is checked and processed by hand.
We take pride in our work and are judged based on the quality of the images we produce.  We are professional photographers and graphic artists and will not be pressured by social media gratification or impatience.
If you need an order urgently we simply ask as a courtesy that you get in touch beforehand so we can set your expectations.



Platience is a virtue (and good for our health!)
We process images during normal business hours and respectfully request customers remember this when getting in touch. 
We may not respond immediately - especially when at events between Friday and Monday.  
PLEASE use the GET IN TOUCH page or email us with your order number to adrian@sinclairphotography.co.uk if you have an order issue (outwoth our delivery times)

We endeavour to dispatch all images within the following timescales.  These times EXCLUDE the time Royal Mail (1st class) or Parcel Force (48hr) take to deliver the item (we cannot be held responsible for delays caused by these companies).


FOR STANDARD PRINT ONLY ORDERS up to 12" x 8"  -
  • Print orders can take up to 21 days from the date of receipt by us.  The average is 7-10 days
  • NOTE - if you place an order on a Thursday, we may not actually start work on it until the following Monday/Tuesday epending on event work volumes.
  • Digital files from prints are sent ONLY when the order is completed.   We cannot send digital files earlier because they are a byproduct of the printing process.
  • All bespoke artwork must be approved before the order is completed by the customer and is emailed for approval.
  • All orders must be paid for in full prior to dispatch.  This includes those received via online methods but have been held by the merchant (eg paypal e-cheque)
  • CHECK YOUR SPAM AND JUNLK FOLDERS FOR EMAIL AND DIGITAL FILES - add www.sinclairphotography.co.uk to any safe list.
  • We go to the post office once a week at present to reduce our fuel costs.

FOR DIGITAL ONLY ORDERS
  • Digital only orders are usually sent within 7 days from the date of receipt.
  • NOTE - if you place an digital only order on a Thursday, we may not actually start work on it until the following Monday/Tuesday.
  • Digital files are emailed/a link is sent via we transfer once the order is completed.  
  • ALL IMAGES are processd by hand for best quality from RAW files
  • We DO NOT do auto downloads!
  • All bespoke artwork must be approved before the order is completed - this is emailed to you.
  • CHECK YOUR SPAM AND JUNLK FOLDERS FOR EMAIL AND DIGITAL FILES - add www.sinclairphotography.co.uk to any safe list.
  • All orders must be paid for in full prior to dispatch.

A MIX OF PRINT AND DIGITAL only ORDERS
  • up to 15 days from the date of receipt by us (it maybe 2-4 days after you place the order before its added to our workloads if we are at events or over the weekend)
  • Digital files from PRINT ORDERS are emailed along with a confirmation once the order is completed.  
  • All bespoke artwork must be approved before the order is completed.
  • All orders must be paid for in full prior to dispatch.

NON STANARD ORDERS - (EG BESPOKE WORKS,  LARGE FORMAT FRAMED ITEMS ETC)
  • up to 28 days from the date of receipt by us however this time is NOT guaranteed as it largely depends on the item ordered and the complexity of any editing and construction/framing 
  • All bespoke artwork must be approved before the order is dispatahced.  An email will be sent along with the digital files for approval / follow up.
  • All orders must be paid for in full prior to dispatch. 
  • The above time depends largely on artwork approval.  We will do what we can to ensure proof copies are sent as quickly as possible.
  • Please ensure you provide the necessary details requested as this can delay the item being produced - eg any text to be added to artwork must be spelt correctly. 

ORDERS PLACED AT EVENTS (POST PRODUCTION ORDERS)
  • Depending on the item ordered and the event we will endeavour to dispatch all STANDARD PRINTS and DIGITAL files within 7 days.
  • Bespoke artwork, edits and framed items may take up to 21-28 days (artwork must be approved).
  • Digital files from PRINT ORDERS are emailed along with a confirmation once the order is completed.  
  • All orders must be paid for in full prior to dispatch.

THESE TIMES ARE A GUIDE ONLY - 97% of the time orders are dispatched much faster than the times shown


If you have not received your order OR need an item sent urgently please get in touch  BEFORE placing the order. 
Please remember we need your ORDER NUMBER which is emailed to you when you first placed your order.

We will endeavour to dispatch images as quickly as we can but there maybe factors which hold things up including but not limited to - 
  • COVID 19.
  • the time of the year (our busiest period is during the summer and Christmas)
  • other events we have on at the time (see our get in touch pages for our hours of business)
  • requests from customers to edit images (remove objects, ears forward etc)
  • external forces beyond our control (suppliers, Postal or Courier, adverse weather, COVID)
  • the type of items ordered (bespoke images can take longer and must be approved) - framed work and large format work is sent to an external company.
  • the volume of images and orders we receive.
  • when the order is placed.
  • holidays and self isolation
© 2022 Sinclair Photography
 
Contact Us
© 2022 Sinclair Photography  -  Cookie Policy 

Cookie Policy

We use cookies to offer you a better browsing experience, analyze site traffic and assist in our marketing efforts. Read below about how we use cookies and how you can control them by clicking "Cookie Settings". If you continue to use this site, you consent to our use of cookies.

What are cookies

Cookies are small text files that are stored on a user's computer or mobile device. They are used for a variety of purposes, including personalising pages, remembering visitor preferences, analysing visitor behaviour, managing shopping carts and delivering targeted advertising. Cookies are used to improve the online experience of almost every website, including our own.

Types of cookies

When you use our website, the following four types of cookie may be set on your device:

Necessary cookies:
Necessary cookies are essential for the use of the features and services we offer on this website. Without these cookies, the services you want to use (such as view and buy your images) cannot be possible.

Functional cookies:
These cookies allow us to provide you with a better online experience when you use our website. They do not gather or store any information which would allow us to identify you personally.

Performance cookies:
Performance cookies collect information about how our customers use our site so that we can improve our site. These cookies collect anonymous information on the pages visited. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages.

Targeting cookies:
These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. Advertising Bureau has put together a great resource for information on behavioural advertising: how it works, further information about cookies, and steps you can take to protect your privacy on the internet. For more information please visit www.youronlinechoices.com

Managing Cookies

Most internet browsers allow you to erase cookies from your computer hard drive, block all cookies (or just third-party cookies) or warn you before a cookie is stored. You can choose to restrict or block cookies through your browser settings at any time.

For more information about how to do this, and about cookies in general, you can visit www.allaboutcookies.org. Please note that certain cookies may be set as soon as you visit this website, but you can remove them using your browser settings.

However, please be aware that restricting or blocking cookies may impact the functionality or performance of our website. Some cookies on this site are essential, and the site won't work as expected without them. These cookies are set when you submit a form, view pictures, login or interact with the site by doing something that goes beyond clicking on simple links.